Refresh Aesthetics

Effective Date: March 2021

At Refresh Aesthetics, your privacy is important to us. We are committed to protecting your personal information and maintaining the confidentiality of information you share with us when visiting our website, booking appointments, or receiving services at our facility.

1. Information We Collect

We may collect the following types of information:

• Personal information, including your name, phone number, email address, and mailing address.

• Appointment and booking information.

• Medical history, treatment information, allergies, and other health-related information necessary to provide services.

• Payment and billing information.

• Information submitted through our website, booking platform, or other communication channels.

2. How We Use Your Information

We may use your information to:

• Schedule, confirm, and manage appointments.

• Provide aesthetic and medical services.

• Communicate with you regarding treatments, appointments, and follow-ups.

• Send appointment reminders and important business updates.

• Process payments and manage billing.

• Improve our services and customer experience.

• Send promotional offers and special announcements when you have provided the appropriate consent.

3. Protection of Your Information

Refresh Aesthetics takes reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or misuse.

Access to confidential client and health-related information is limited to authorized individuals who need the information to perform their job responsibilities.

Where applicable, protected health information is handled in accordance with applicable HIPAA requirements.

4. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted third-party service providers who assist with our business operations, including:

• Appointment scheduling and booking platforms.

• Payment processing companies.

• Healthcare providers and pharmacies involved in your care, when appropriate.

• Technology and communication providers.

Information is shared only as reasonably necessary for business operations, treatment, payment, or as otherwise permitted or required by law.

5. Text Messages and Communications

By providing your phone number, you may receive communications from Refresh Aesthetics regarding:

• Appointment confirmations and reminders.

• Scheduling changes and follow-up messages.

• Treatment-related communications.

• Promotional messages and special offers, where you have consented.

Message and data rates may apply. You may opt out of promotional text messages at any time by replying STOP. Reply HELP for assistance.

Opting out of promotional messages will not prevent you from receiving necessary service-related communications.

We do not sell or share your mobile phone number or SMS consent information with third parties for their own marketing purposes.

6. Cookies and Website Information

Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic, and enhance our services.

You may adjust your browser settings to limit or disable cookies.

7. Your Privacy Rights

You may contact Refresh Aesthetics to:

• Request access to certain personal information we maintain.

• Request corrections to inaccurate information.

• Ask questions about how your information is collected and used.

• Request that we update your contact preferences.

Certain information may need to be retained to comply with legal, medical, or business recordkeeping requirements.

If you are a patient, additional rights regarding your protected health information may apply under HIPAA.

8. Third-Party Websites

Our website may contain links to third-party websites or booking platforms. Refresh Aesthetics is not responsible for the privacy practices or policies of external websites. We encourage you to review their privacy policies.

9. Changes to This Privacy Policy

Refresh Aesthetics reserves the right to update this Privacy Policy as necessary. Any changes will be posted on our website with an updated effective date.